1) Cancellation Window
-
Within 24 hours of placing the order: You can cancel for a full refund to the original payment method.
- Prompt action helps ensure smooth processing of your cancellation.
2) Orders Already Shipped
- If your order has already shipped, cancellation converts to a return.
- Refund will be processed after the item is returned to us and passes inspection.
- Any applicable delivery/return charges may be deducted as per courier costs.
3) How to Request Cancellation
- Email: {{ shop.email }} with your order number and reason for cancellation.
- We’ll review and confirm the request. For eligible 24-hour cancellations, refunds are typically initiated within 24 business hours after approval.
4) Refund Timelines
- Once initiated by us, banks/payment gateways usually take 4–5 working days to reflect the refund.
-
COD orders: we’ll send a secure link/SMS to collect your bank details for a transfer.
5) Exceptions
- Personalized/made-to-order items may not be cancellable once processing has begun.
- If the shipment is in transit, please follow the return process once delivered or refuse the delivery (where permitted by the courier).
6) Need Help?
If you’re unsure whether your order is eligible for cancellation, contact us at {{ shop.email }} with your order number and we’ll guide you.
Note: This policy applies to orders placed on our official store only. Timelines are estimates and may vary based on payment method, courier, and bank processing.