1) Where We Ship
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India: Pan-India coverage via trusted courier partners.
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International: We ship worldwide to most countries.
2) Order Processing Time
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Ready-to-Ship items: 1–3 business days to dispatch.
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Made-to-Order / Personalized: 7–14 business days (may vary by design or size).
Business days exclude weekends and public holidays.
3) Delivery Estimates (After Dispatch)
| Region |
Estimated Time |
| Within India |
2–7 business days |
| International |
7–14 business days |
Remote locations or customs checks can add extra days.
4) Shipping Charges
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India: Shown at checkout (free shipping may apply above a cart value, if enabled).
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International: Calculated at checkout based on destination and weight.
5) Packaging
All orders are packed securely to prevent transit damage. Tamper-evident seals may be used where applicable.
6) Carriers & Tracking
- We use reputed courier partners for safe and quick delivery.
- Tracking details are shared by email/SMS once your order is dispatched.
- If tracking shows delivered but you haven’t received the parcel, contact us within 48 hours.
7) Cash on Delivery (COD)
- COD may be available for eligible pin codes within India (limits and verification may apply).
- Refusing a COD delivery may lead to COD being disabled for future orders.
8) Duties, Taxes & Customs (International)
- Import duties, taxes, and brokerage/handling fees (if any) are charged by your local customs and must be paid by the recipient.
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9) Address Changes & Non-Delivery
- Address changes are possible before dispatch—email us as soon as possible.
- If a shipment is marked “undeliverable/return to sender,” we’ll contact you to reship (additional shipping fees may apply).
10) Delays & Exceptions
- Unforeseen events (weather, strikes, logistics constraints, public holidays) can cause delays.
- Made-to-order items, ring/bangle resizing, or engravings may need extra time.
11) Order Tracking & Support
For any shipping questions, reply to your order email or write to loonasilver with your order number. We’re here to help.
Note: Timelines are estimates. Actual times can vary by product, destination, and courier performance.