Privacy Policy

This Privacy Policy describes how Loonasilver (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website or otherwise interact with us. By using our site, you agree to the collection and use of information in accordance with this Policy.

1) Information We Collect

We collect the following categories of information to operate our store and fulfill your orders:

  • Order & Account Info: name, billing and shipping address, email, phone, order details.
  • Device & Usage Info: IP address, browser/device details, pages viewed, time on site, referring pages.
  • Payment Info: payment method details processed by our payment providers (we do not store full card numbers).
  • Communications: your messages, reviews, support interactions, and marketing preferences.
  • Optional: wishlist, saved carts, and size/style preferences if you choose to provide them.

2) How We Use Your Information

  • To process orders, payments, returns, and customer support.
  • To operate, secure, troubleshoot, and improve our website and services.
  • To personalize your experience and show relevant products/offers.
  • To send transactional emails (order updates, invoices) and, if you opt in, marketing communications.
  • To comply with legal, tax, and fraud-prevention obligations.

3) Consent and Your Choices

When you provide personal information to complete a transaction, place an order, or verify your payment, you consent to our collecting and using it for that specific purpose. If we ask for your information for secondary purposes (e.g., marketing), we will request your explicit consent or provide an opt-out.

Withdraw consent: You can unsubscribe from marketing at any time via the link in our emails or by contacting us (see Contact Us).

4) Sharing of Information

We share your information with service providers who help us run our store (e.g., website hosting, payment processing, shipping, analytics, marketing). These partners are permitted to use your information only to perform services for us and must safeguard it appropriately. We may also disclose information to comply with law, respond to lawful requests, enforce our terms, or protect our rights.

5) Our E-Commerce Platform (Shopify)

Our store is hosted by Shopify. Your data may be stored and processed through Shopify’s data storage and applications on secure servers. Shopify and its payment gateways follow industry standards (such as PCI-DSS) to protect payment information. For details, please refer to Shopify’s privacy and terms pages.

6) Payments

If you choose a direct payment method, your payment information is processed by Shopify or other payment processors (e.g., UPI, cards, wallets). These providers collect, use, and process your data per their policies. We do not store full card details on our servers. After a transaction, payment data is retained only as needed for dispute handling, refunds, or legal obligations.

7) Cookies and Similar Technologies

We use cookies and similar technologies to power essential site functions (like cart and checkout), to measure performance, and to personalize content/ads (if enabled). You can control cookies via your browser settings; note that blocking some cookies may impact site functionality.

Common Cookies We Use (indicative)
Cookie Type Purpose Duration
_session_id Essential (Shopify) Stores session details (referrer, landing page) Session
_shopify_visit Analytics (Shopify) Internal stats tracking (visits) 30 minutes (resets on activity)
_shopify_uniq Analytics (Shopify) Counts visits per customer Expires at next day’s midnight
cart Essential (Shopify) Stores cart contents ~2 weeks
_secure_session_id Essential (Shopify) Secure session management Session
storefront_digest Essential (Shopify) Password access check (if store is password-protected) Indefinite

Exact cookies may vary by theme, apps, and settings. Third-party apps may set additional cookies—please review their policies.

8) Retention

We retain personal information only as long as necessary to fulfill the purposes described above, including any legal, accounting, or reporting requirements. When no longer needed, we delete or anonymize information.

9) International Transfers

Our service providers (including Shopify) may process data in locations outside your country. When we transfer data internationally, we take steps designed to ensure an appropriate level of protection in line with applicable law.

10) Your Rights

Depending on your location, you may have rights to access, correct, update, or delete your personal information, object to or restrict certain processing, and portability. To exercise these rights, contact us using the details below. If you are in the EU/UK, you may also lodge a complaint with your local data protection authority. If you are in California (USA), you may have rights under the CCPA/CPRA.

11) Security

We follow industry best practices to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While no method is 100% secure, we implement technical and organizational measures, including encryption where appropriate and access controls.

12) Minors

Our website is not intended for children under the age of majority in their jurisdiction. If you are a minor, you may use the site only with the involvement of a parent or guardian.

13) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other factors. When we post changes, we will revise the “Last updated” date above. In the case of material changes, we will provide additional notice as required by law.

14) SMS/WhatsApp & Email Marketing (If Enabled)

If you opt in to receive SMS/WhatsApp or email marketing from Loonasilver, you consent to receive automated messages at the contact details you provided. Message/data rates may apply. You can opt out at any time by following the instructions in messages or contacting us.