Return Policy

1) Return Window

  • Returns can be initiated within 15 days from the date of delivery.
  • Please raise your return request within this timeframe so we can assist you smoothly.

2) Items Not Eligible for Return

  • Due to hygiene reasons, nose pins (naths) and toe rings are not eligible for return.

3) Condition for Returns

  • Items must be unused, unworn, and in their original condition.
  • Include all original packaging, tags, and the invoice inside the return parcel.

4) How to Initiate a Return

  • Email us at {{ shop.email }} with your order number, reason, and unboxing photos/video if applicable.
  • We’ll share the next steps and pickup/self-ship details based on your pincode.

5) Reverse Pickup & Self-Ship

  • If reverse pickup is available, we’ll arrange it through our courier partner.
  • If your area does not support pickup, please self-ship the parcel and share the AWB/tracking details with us.

6) Refunds

  • Once the returned item is received and inspected at our facility, refunds are processed to the original payment method (prepaid orders).
  • COD orders: you will receive a secure link/SMS to submit bank details for a refund via bank transfer.
  • After we process the refund, banks/gateways may take 4–5 working days to reflect the amount in your account.
  • Shipping charges, if any, are generally non-refundable.

7) Exchanges

  • Direct exchanges may not be available. You can return the item (if eligible) and place a fresh order for the desired product.

8) International Orders

  • For international return queries, please write to {{ shop.email }} with your order details.
  • Duties/taxes and two-way international shipping are not refundable.

9) Damaged/Incorrect Items

  • If you received a damaged or incorrect product, contact us within 3 days of delivery with an unboxing video and photos so we can help immediately.

10) Late or Missing Refunds

  • If you haven’t received a refund after our confirmation, first check with your bank/issuer.
  • Then contact us at {{ shop.email }} and we’ll be happy to assist.

Notes: Timelines above are estimates and can vary by courier, location, or inspection outcomes. Certain product categories may be excluded for hygiene/safety. This policy applies to orders placed on our official store only.