Refund Policy

At Loonasilver, we want you to love your jewellery. While our Return Policy covers exchanges or replacements, this page explains our Refund Policy specifically.

Eligibility for Refunds

• Refunds are applicable only if you receive a damaged, defective, or wrong item.
• The request must be raised within 48 hours of receiving the product.
• Proof in the form of photos/videos of the product and packaging must be provided.
• Refunds will be issued only after our quality team verifies the issue.

Non-Refundable Cases

• Change of mind, size issues, or personal preference (these fall under our Return/Exchange Policy, not refunds).
• Products marked as Sale or Final Purchase.
• Customized or engraved jewellery items.
• Any product not reported within the specified 48-hour window.

Refund Process

• Once your refund request is approved, we will initiate the refund to your original payment method.
• Refunds are typically processed within 7–10 business days, depending on your bank or payment provider.
• You will receive an email confirmation once the refund has been processed.

Partial Refunds

In certain cases, only partial refunds may be granted (if applicable). For example:

• Items not in their original condition, with missing parts not due to our error.
• Any delay in reporting an issue beyond the allowed timeframe.

Contact Us

For questions related to refunds, please contact us at support@loonasilver.com.